Ryan Palmer

Total 7+ years exp. Senior Software Engineer with a proven track record of driving customer acquisition and simplifying processes. Increased onboarding rate by 33% in 1 year. Built scalable backends, automated data syncs for customer support, created live call transcription, and modernized web chat app with 0 downtime in 6 months.

Presently in pursuit of an enriching opportunity within full-stack or frontend development, harnessing modern technology stacks to drive impactful solutions. Eager to contribute my expertise in designing and implementing scalable systems, optimizing user experiences, and leading collaborative efforts towards innovation and success.

1. Apr 2022 — Mar 2023

   Senior Software Engineer · Level Technology

   Designed and implemented a scalable distributed backend composed of AWS SAM lambda functions and a Kotlin rest api that served and handled requests for thousands of gig workers online banking needs, background checks, and tax services. Improved customer acquisition in the onboarding process from 40% to 73% via a simplified signup workflow. Leading to quicker signups, preapprovals, and easier background checks. Created automated syncs for customer support to load customer data from Levels system into Zendesk that would seamlessly come up when a customer called in.

   • React
   • Kotlin
   • Python
   • AWS
   • Postgres
2. Jul 2021 — Jun 2022

   Senior Software Engineer · Live Person/Tenfold

   Lead a team of engineers to build out a phone integration for Webex expanding Tenfold's customer support system platform. Driving the acquisition of new business that are using modern online phone systems. Developed a live call transcribing integration that would log live speech to text of calls into support tickets in sales force.

   • Angular
   • Express
   • Node.js
   • GCP
   • AWS
   • MongoDB
3. Feb 2019 — Jul 2021

   Full Stack Software Engineer · Redeapp

   Improved app performance and development cycles by migrating and modernizing web chat app from Angular.js to Angular 13 in 6 months, using a duplicate app and iterative approach. Utilized Cypress for end-to-end testing, achieving 70% code coverage and improving user experience, resulting in increased customer satisfaction and application stability. Lead development of Android app, adding new features & keeping it in sync with IOS & web.

   • Angular
   • Kotlin
   • Java
   • Python
   • AWS
   • Postgres
   • Android
4. Jan 2018 — Feb 2019

   Software Engineer · Level 12

   Worked as a part of a team of developers creating and updating python web applications for a consulting firm. Completing all work within strict timeframes and budgets maintaining product quality by keeping at least 90% automated tests coverage. Redeapp was one of the clients and they hired me to be part of their team because of the 3 months of work I had done for them.

   • Python
   • React
   • Linode
   • SQLAlchemy
   • Postgres
5. Aug 2016 — Oct 2017

   Senior Software Engineer · Astronomer

   Created and maintained containerized Node.js integrations and libraries for Astronomers open sourced Analytics.js Platform. Designed Airflow data pipelines written in Node.js and python connecting external data sources to databases sending up to millions of events with test coverage in Mocha, Chai, and Nock.

   • Javascript
   • Express
   • Node.js
   • Python
   • AWS
   • Postgres
   • MongoDB
   • Airflow
   • Analytics.js

• Custom Squarespace Website

  Designed and created a responsive squarespace website for headlining comedian RobSmiles. I created all the visual components, the design, and the theme. I created a custom map and voting form to gather fan interest for future shows, merch and email marketing. I tought the comedians team how to manage his site for his merch, show dates, and email campaigns.

  • SquareSpace
  • React
  • Next.js
  • Vercel
  • AWS
  • Sendgrid